For companies with “quality happiness”, they all have to abide by some basic principles. And for those companies with “unfortunate quality”, every family has a hard-to-read story, which is hard to say!
After reading two books recently, “Black Swan” by Nassim Nichols and “Gray Rhino” by Michelle Walker, I suddenly realized that there are too many unpredictable and uncontrollable things in this world.
Even feeling that the efforts of life seem to be in vain in many cases, the happening should always happen, there is no way to escape.
The black swan theory even makes people desperate.
This seems to be similar to the quality management of the factory. No matter how hard you try, the quality black swan will always arrive unexpectedly.
Willing to kill the thief, unable to return to heaven, leaving regret.
Of course, I am not Mr. No coming here to infuse negative energy and add blockage to everyone.
Life is not easy, is it still not alive?
Moreover, no matter the black swan or the gray rhino, the authors still hope that people can plan ahead and adjust their mentality to stop losses as soon as possible when dealing with the black swan or gray rhino, and to reverse the situation as soon as possible.
The sudden outbreak of this year is unpredictable, but you can usually maintain good health habits and rhythmic fitness, so at least you can ensure that you are as good as possible. In case of strokes, your own immunity can still make people spend it safely. And become the ultimate winner.
Experts have said that autoimmunity is the key!
Therefore, it is still necessary to maintain a healthy lifestyle.
For quality management in the factory, it is also necessary to maintain the correct opening mode continuously.
Remember, it is necessary! Not important!
However, it is an indisputable fact that quality management is difficult in most factories.
Why is it so?
Happy families are similar, and unfortunate families have their own misfortunes.
For companies with “quality happiness”, they all have to abide by some basic principles.
For example, the 7 management principles of the ISO9000 management system.
And for those companies with “unfortunate quality”, every family has a hard-to-read story, which is hard to say!
l leaders do not attach importance to
l Process confusion
l powers confusion
l poor quality of personnel
l standard is not clear
l The low capacity
l quality department did not micro letter
l site management not
l quality awareness weak
l quality management system missing
l quality management techniques lack
……
then even if we have Thousands of misery, with whom?
In fact, in our current era, neither technology nor theory is scarce, nor is it true of quality management.
Just enter “how to do a good job” on Baidu and you can get 8-digit results instantly.
It is difficult to say whether the method is correct and whether the measures are effective. But at least there is no shortage of numbers.
Therefore, the reason for the “unfortunate quality” should not be so complicated.
The root cause of all misfortunes is that the company’s management behavior violates some basic principles.
Among them, I think the most important thing is the management’s prejudice about quality and the arrogance caused by prejudice.
01
Klausby’s Exposition on Quality Prejudice
Mr. Klausby has a wonderful exposition on this prejudice in his world-renowned “Quality Free” book.
Self-righteousness
In this respect, quality and sex have many similarities.
Everyone needs it (of course under certain conditions);
everyone thinks it is understood (although people do not want to explain it);
Everyone thinks that his execution is very simple, as long as it takes its course (after all, we are not here);
most people think that this problem is caused by the other party (if “they” are willing to Just take the time to get things done).
The master is the master, doing everything in one word, breathtaking!
Everyone in the factory said that quality is important;
everyone in the factory said that I was right;
everyone in the factory thought the quality was very simple, “Isn’t it just inspection?”
Everyone in the factory thought it was The reason for others, “What does this have to do with me?”
……
This is the cliché that quality management personnel encounter every day inside the factory.
Typical prejudice
1. Quality is an additional feature that is independent of product requirements.
In fact, quality only meets product requirements. If it does not meet the requirements, there is no product.
2. Quality management is an important management activity in addition to other basic management tasks.
In fact, quality is the basic element of a company’s success.
Quality management work is not an important management work, but as basic, indispensable management activities as finance, personnel, production, research and development.
3. Quality management is an improvement project.
In fact, quality management must be a natural daily activity, and creating perfect quality is part of daily work.
Special improvements may only be needed.
But the scope of quality management is far greater than the special improvement.
4. Quality management must be based on technology.
Entwined with technology, quality improvement is usually impossible to start. The effective method is to start with the management concept and then implement the formal improvement process.
5. Quality management must require perfect management technology or system.
There is no management system for all diseases. The key to quality improvement is to understand concepts, not to port some complex systems.
The real situation is that only a deep understanding and implementation of basic concepts can produce a suitable result.
6. The performance of quality management cannot be measured.
In fact, customer feedback and quality cost are the two best measures.
And the cost of quality is real money.
7. Good quality means high cost.
Wrong, in fact defect prevention and doing it right once will eliminate a lot of unnecessary costs.
Because, the quality only meets the requirements.
If you say that because you want to meet higher performance requirements, you must use better materials. If this higher performance is the customer’s request, it can only be said that you used to cut corners to reduce the cost, instead of increasing the cost because of the increased quality requirements.
8. All quality problems are caused by workers.
Wrong, managers are the ones who cause trouble.
9. The root cause of quality problems is the quality department. The main function of quality personnel is to fight fires and deal with problems.
If it was not for the quality department to deliberately damage the product or submit the defective product to the customer, then this long-standing crime can really be unwarranted.
In fact, any problem has a source, such as involving, manufacturing, suppliers, customers…,
all attributed to the quality department, in addition to the pleasure of the whole person, can not solve any problems.
The greatest significance of quality management is actually to establish a quality prevention system, not to fight fires.
The job of professional quality management personnel should be to let the right ideas penetrate into the hearts of the people (including the boss himself), establish a preventive management system, introduce appropriate management techniques, and train quality management personnel.
As for fire fighting, it really should not be the main job of quality management personnel.
10. Errors are inevitable. Tigers doze off, not to mention people?
In fact, it should be feasible to do it right the first time.
02
Arrogance due to prejudice
Prejudice and arrogance are accompanied by each other.
Darcy in “Pride and Prejudice” was born because of his excellent birth, he was well-educated, and he had excellent knowledge and ability. He subconsciously thought that he was a dragon and a phoenix among others, and it was difficult for others to look at it. Arrogance.
Elizabeth, because she had a deep prejudice against Darcy at the beginning, believed that he was arrogant, arrogant, rude, and rude, and then assumed that Darcy was a chin, so she behaved arrogantly in front of Darcy.
In real society, such arrogance caused by prejudice is everywhere.
For example, in this year’s epidemic, Western society has been arrogant and ignorant of the facts. No matter what we do, we all speak the same way. This is probably because of the arrogance caused by long-term prejudice. Of course, Trump may have deliberately done this to confuse audiovisual.
Speak far away.
People don’t know how to determine quality, but they think they really know how to do it.
The arrogance of quality management personnel due to prejudice is beyond mention, and it is a bit outrageous.
1. What use do I want you (quality personnel)?
2. I have confirmed this product, you just need to sign it.
3. Sales performance has soared this year. Thank you, Sales Department, Production Department, Logistics Department, Purchasing Department… (no quality, no).
4. This year’s cost control is good, thank you Production Department, Purchasing Department, Engineering Department… (no quality department).
5. Why is this question unacceptable? Why can’t this product be released? What can you tell me?
6. This is what you said. If there is a quality problem, can I not be responsible?
7. Come and come, the sales department sits on my left, the finance department sits on my right, then the operation department, then the personnel department… (the quality department is the corner).
8. The salary of the quality manager is definitely lower than that of the operation manager (why?) The
prejudice is so deep, and the arrogance is so compelling, and in fact these are from engineering, manufacturing, suppliers, logistics departments Instead, the real culprit can stay out of the way, unscathed.
03
No participation
due to arrogance Cause arrogance due to prejudice and disdain due to arrogance, this disdain is directly reflected in:
quality management allows the people in the quality department to play, I am doing my own thing anyway.
The most important thing is the indifferent attitude of the leadership.
Why do you say leadership?
It’s better on the top, but it’s even worse on the bottom. The same for ancient and modern! Chinese and foreign empathy!
The train ran fast, relying on the headband.
If the boss really pays attention to quality, the quality level of the factory can be exaggerated in minutes, which may be exaggerated, but it will not be worse anyway.
Maybe all the bosses will say “I’m sure 100% support quality”.
But to really value quality, “support” is not enough, but must be “participation”.
The following acts are not “involved”:
1. shouted “Quality First” slogan in a staff meeting;
2. Similarly, posted inside the factory “Quality First” and “customer first” slogan;
3. another customer complaints At the meeting, there was a lot of rage, saying that if there were any problems, it would fire people;
4. Urge the quality department to release the product;
5. Pay for the quality management system certificate;
6. Only require the following people to participate in quality training
……
In this “mouth-to-mouth” mode, the company’s quality management has no way to expect a better result.
All the results you don’t want will happen:
1. endless customer complaints;
2. a pile of bad products;
3. repetitive rework;
4. a large number of inspectors;
5. endless quarrels and rash;
6. change One after another quality management staff;
7. Quality cost accounting for more than 20% of turnover;
…
The correct way to open “participation”:
1. Accept the correct quality concept;
2. Promote the correct quality concept within the company ;
3. personally involved in quality management training;
4. establishing the quality policy;
5. participate in the development of quality objectives;
6. participate in the planning process;
duties and powers 7. establishment of quality management;
8. signing of quality control documents;
9. involved in internal audit;
10. presided over the management review;
11. actively participate in solving quality problems;
12. quality management activities into part of daily management activities;
13. quality management fully authorized to actively enhance the status and significance of quality management;
……
staff will often Observe and measure managers so that they can know what attitudes and beliefs are more beneficial.
People’s performance is determined by the standards of their leaders. If leaders think that people don’t need to care, wondering people will really care.
Therefore, it is not only important that managers at all levels have the correct attitude and understanding of quality, but the factors that determine the success or failure of all.
Therefore,
top management must first work hard (and never-ending effort) to overcome the traditional views about quality.
Then, let all managers realize that quality is an important part of the process. Like any other part, quality management activities should be as natural and necessary as clothes, meals and water every day.
Second, explain the concept of quality so that everyone in the organization understands it and enthusiastically supports it.
1. Quality is the first of all elements;
2. The habit of doing things right the first time must become a routine;
3. This habit must happen within each department and in every process;
4. With quality Quality is measured by cost;
…
Finally, a position must be established for the quality management personnel at the necessary height for their proud work.
Only in this way can we create a company-wide commitment to quality.
As for the so-called quality technology, if this matter can be resolved, those are pediatrics.
Leadership participation is the first step towards success in all quality management.
I know that in many cases, quality is not deliberately underestimated, no one is against quality, but we are habitually thinking that quality is not one of the elements of the industry.
Sometimes the biggest problem that companies push themselves to the end is not to give the wrong answer to the right question, but to try to do the wrong thing right.
The result is wasting time and resources in the wrong direction, rather than doing the right thing realistically, which directly leads companies to spend money and time on doing wrong things and remedially every year.
And some things were originally very simple, and the cost was not so high.
The same is true of quality management.
Finally, use Mr. Krausby’s words as the conclusion of this article:
One of the reasons why I am so willing to share these quality management methods with other companies is that I know that most of them can’t use this program, not because They are not capable enough, but because they do not have a senior management with enough patience, they are willing to see this plan to only advance a little at a time.
